Refund Terms.
At Clocal,
We prioritize customer satisfaction and strive to ensure that all products meet the highest standards of quality.
Please note that we do not offer refunds for change of mind or personal preferences. However, if you receive a faulty or defective item, we are committed to resolving the issue promptly.
In such cases, please contact our customer support team on WhatsApp or Instagram DM within 2 days of receiving your order, providing detailed information about the issue along with supporting evidence, such as photographs or videos.
Our team will assess the situation and, if deemed a genuine fault, will initiate the necessary steps to provide a suitable resolution, which may include a refund, repair, or replacement. We appreciate your understanding in this matter and are dedicated to ensuring a positive shopping experience for all our valued customers.